01
Aging report
Finance exports AR aging; collections team works top-down.
Collections that read the room.
Context-aware dunning tied to payment patterns, customer sentiment, and exposure — not generic reminder schedules.
DSO reductionTouchless outreachException surfacing
Traditional Flow
02
Generic dunning
Same email template sent on day 30, 45, 60 regardless of context.
03
Manual prioritization
Collectors guess which accounts need attention first.
04
Disconnected from sales
Collections actions surprise account managers.
Where it breaks
- Dunning campaigns ignore payment history and customer relationship context.
- High-value exceptions buried in aging report noise.
- No link between collection action and order/credit decisions.
- Escalation paths defined in policy docs, not enforced in workflow.
The solution
Decision Pulse
Real-time ranking of accounts by collection priority and impact.
Context-Aware Dunning
Outreach tailored to payment score, exposure, and prior interactions.
Agent-Coordinated Outreach
Collections agent sequences email, portal, and escalation per policy.
Sales Alignment
Account managers notified before aggressive collection actions.
Promise-to-Pay Tracking
Commitments logged and monitored with automatic follow-up.
Cash Application Link
Incoming payments matched and applied with full audit trail.
Live scenario — Smart escalation
A tier-1 customer misses payment by 5 days — but their payment score is A and they have $2M in open orders. Vyasa suppresses aggressive dunning, notifies the account manager, and routes a soft reminder — while escalating a tier-3 account with declining score and no recent contact.
CollectionsFinanceSales
“Collections with context — not calendars.”
Rollout
Weeks 1–4
Connect AR aging; deploy decision pulse and priority ranking.
Weeks 5–10
Context-aware dunning campaigns and sales alignment.
Quarter 2+
Full collections automation with cash application integration.
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